Identifying and prioritising ‘mission-critical’ tasks

• To gain a comprehensive understanding of work demands, potential automation opportunities, and areas for enhancements, Henderson Security conducted on-site engagements, interviews, and time-task surveys to gather reliable data.
• Besides this, they also prioritised understanding employee sentiments, uncovering the desired employee experiences, career aspirations and daily work challenges.
• Through this review, Henderson Security successfully identified mission-critical tasks and distinguished them from secondary tasks that could be replaced or eliminated. This analysis enabled them to retain and uplift their most critical tasks while shedding redundant responsibilities.

Redesigning work to enhance value and experience

• Based on insights gathered, Henderson Security implemented a range of solutions including leveraging technology and redesigning processes to streamline operations, making work easier and more efficient.
• Most importantly, they were committed to redesigning job roles in a purposeful manner. For instance, the role of Security Officer was expanded to encompass engaging activities like gathering customer feedback and providing customer services. Similarly, the Security Supervisor role has expanded to contribute to strategic planning for security risk and developing training plans.
• This approach ensures that the work becomes more fulfilling and meaningful for employees and empowers them to upskill themselves in new activities and fosters a culture of continuous learning.