List of Resources

List of Resources

During challenging times like COVID-19, successful HR teams must maintain a people-centered posture. Here are tips on looking after employees’ safety, their physical and mental well-being and some robust communication plans to keep them engaged and well-informed during crisis.

Vaccinate or Regular Test (VoRT) Regime
Created by our COVID-19 Taskforce: Fast Response Team. Here is everything you need to know about the #VoRTregime!

Special Mention to Leah Carlose (IHRP-CP), Gareth Poh (IHRP-SP), Nurliza Madon (IHRP-CP), Cynthia Chua (IHRP-CP), Sebastian Foo (IHRP-SP) and Jasmine Chan (IHRP-CP).

IHRP Guidance on Vaccination Policy
This IHRP Guidance provides HR professionals with practical tips and considerations when implementing Singapore’s Tripartite Advisory on COVID-19 Vaccination in Employment Settings. It sets out the principles, considerations in various work settings and key takeaways when communicating to your stakeholders.

IHRP would like to thank the following members of the IHRP Taskforce – Gareth Poh (IHRP-SP), Leah Carlose, IHRP-CP, Nurliza Madon, IHRP-CP and Jasmine Chan, IHRP-CP.

Watch a short introductory video about the Managing Through a Pandemic Playbook. Resources are available for download below.
Introductory Video
People Strategy
1. Well-being toolkit for the new normal
2. Leadership resilience toolkit for the new normal
3. Talent attraction toolkit for the new normal
4. Talent development toolkit for the new normal

5. Talent retention toolkit for the new normal

6. Employee Engagement toolkit for the new normal

Business Strategy

1. Company culture toolkit for the new normal

2. Employer branding toolkit for the new normal

3. Competitive Advantage toolkit for the new normal

4. Business Continuity toolkit for the new normal

Business Processes

1. Work Function toolkit for the new normal

2. Productivity toolkit for the new normal

3. Tech Adoption & Change Management toolkit for the new normal

Performance Management

Employee Safety
Want to know how to implement safe distancing measures or what to do if your employee is a confirmed or suspected case of COVID-19? Get guidelines here on how to keep your employees safe.

Communication Plans
In times of crisis, what do you need to communicate? And how do you communicate it? Discover resources on how to get the right message across effectively.

Australian Institute of Company Directors
COVID-19: Effective internal and external crisis communications

6 Crisis Communication Plan Examples & How to Write Your Own [Template]

COVID-19: How to Communicate in Turbulent Times

Employee communications and the coronavirus: What you need to know.

COVID-19: Seven steps for effective crisis communication

10 tips to help your business communicate throughout the coronavirus crisis

Communication Templates
Examples of online communication templates to aid your communication efforts.

Google Docs – Crowdsource resources
Coronavirus HR Comms & Resources Guide

CORONAVIRUS COMMUNICATIONS- Templates and resources to help inform, engage and remind staff

COVID-19 (Coronavirus) HR action plan email template

Resources on the impact of COVID-19 on Singapore and the economies around the world and how to ensure business continuity.

Resources on what workforce process and policies that employers should review in light of the COVID-19 crisis. This is segment cover topics such as employer guides, managing excess manpower, responsible retrenchment, implementing and managing remote working, and Flexible Work Arrangements.

Responsible Exit Management
Should retrenchment be the last resort, learn how to manage the exit of employees in a responsible, respectful and dignified way according to Singapore’s Tripartite guidelines.

<NEW> Sharing on the Tripartite Advisory on Managing Excess Manpower and Case Examples

Tripartite Partners
Tripartite Advisory on managing excess manpower and responsible retrenchment

Career Agility
The Exit Management Handbook

DLA Piper
Guide to Redundancies and Reductions-in-Force in Asia Pacific

How to Manage Coronavirus Layoffs with Compassion

Humanresources Online
Update: What employers must know before retrenching employees in Singapore

Tips for managing a remote workforce
Remote working is expected to be the ‘new normal’ after COVID-19 is over. Read more to learn tips on how to make this a successful working arrangement for the organisation and the individual employee.

<NEW> 7 tips to work from home effectively

Managing Remote Teams (Learn how your organisation can overcome the challenges from working remotely)

Coronavirus: How to work from home, the right way

At-a-glance: creating a new work culture for COVID-19 and beyond

EHL Education Group
5 Questions a Good Manager Should Ask Him/Herself While Managing a Team Remotely

Best Practices forWorking From Home
Remote Working Guide For Managers

Working Remotely: How We Make It Work

Gov insider
A civil servant reflects on years of remote working – dealing with challenges of telecommuting to keep teams well and effective

Harvard Business Review
6 Ways to Avoid Isolation Fatigue While Balancing the Demands of Remote Work
A Guide to Managing Your (Newly) Remote Workers

The Three Main Challenges of Remote Working

<NEW> How to Engage and Retain Remote Teams
Managing virtual teams

LinkedIn Learning
Remote Working Setting Yourself and Your Teams Up for Success

Staying productive while working remotely with Microsoft Teams

20 questions to ask instead of “How are you doing right now?”

People Managing People
27 Tips For Successfully Managing Remote Teams

People Matters
Tips for managing a remote workforce during Coronavirus — and Beyond

TH March
Managing Employees Who Struggle to Work Remotely

The Blueprint
How to Manage a Remote Team: A Guide

The Entrepreneur
7 Mistakes Leaders Make When Managing a Remote Team

The Muse
7 Essential Tips for Working From Home During the Coronavirus Pandemic

Flexible Work Arrangement
In light of the COVID-19 situation, many companies have started to implement Flexible Work Arrangements (FWAs). Learn about the different FWAs and how to implement them.

Human Resources Online
The growing role of flexible working in a world impacted by COVID-19

What are flexible work arrangements and how to implement them at your workplace

Implementing Flexible Work Arrangements (Employers) Guidebook

(Schemes) Enhanced Work-Life Grant for flexible work arrangements

While navigating the current uncertainties, businesses must still plan for the recovery phase after COVID-19. Leadership resilience, workforce transformation and more extensive workplace technology integration will be some key factors for future success.

Leadership Resilience in Responding to COVID-19 Crisis
Employees look to strong inspirational leaders for direction and confidence. Read to know what it takes to be a resilient and inspirational leader in times like these.

<NEW> Leadership Behaviours and Practices: A New Normal Amidst the Covid-19 Era

HR’s Role in Crisis

COVID-19 crisis: Eight crucial things your employees need from their leaders right now

Harvard Business School
7 Leadership Principles for Managing in the Time of Coronavirus

<NEW> 4 Strategies to Build Business Resilience Before the Next Disruption
A CHRO’s Perspective on the Workforce in a COVID-19 World
COVID-19: What Employees Need From Leaders Right Now

The heart of resilient leadership: Responding to COVID-19

4 Actions to Be a Strong Leader During COVID-19 Disruption

The Business Times
Leadership in crisis: How corporate chiefs across the globe are responding to Covid-19

Leadership in the COVID-19 crisis

Here Are The Top Five Leadership Challenges Dur ing The Coronavirus Pandemic

Australian Institute of Company Directors
COVID-19: Coordinating board and management roles and responsibilities during a pandemic

Two Types of Leaders: Ambiguity Absorber and Ambiguity Amplifier
The RBL Group

Want To Lead In A Crisis? Be An Ambiguity Absorber

What, Why and How to be resilient

How to Lead in Times of Great Uncertainty

 Maybank’s CHRO on being crisis ready with adaptable HR

Conversation with StorHub CEO Mike Hagbeck: How the business is coping up with Covid-19 crisis and plans for eventual recovery.

Human Resources Online
Conversation with Helen Snowball, Head of Human Resources, JLL Asia Pacific: Impact and future of Work from Home Arrangements

COVID-19: How strong leadership ensures a low-risk return to the workplace

Assess Impact for Business
COVID-19 has forced businesses into uncharted territories. It is important to assess the business impact of COVID-19 in order to plan ahead.

Control Risks
COVID-19: What to focus on now, what to focus on next

A Resilient Tomorrow

EHL Education group
Six Actions Taken by Chinese Hoteliers as Immediate Remedies for the Coronavirus Crisis

Plan and Prepare for Recovery
While navigating current uncertainties, companies must keep their focus on what’s ahead so that they can plan and prepare for recovery post the crisis.

<NEW> Is Employee Data the key to post-pandemic recovery?

<NEW> Transforming Beyond the Crisis with Head, Heart, and Hands

Korn Ferry
Preparing for the Post-Outbreak Era

COVID-19 business continuity plan: Five ways to reshape

How Leaders Should Navigate Long-Term Uncertainty

Willis Tower Watson
Global Crisis: Human Capital Road Map

Bain and Company
Covid-19: Protect, Recover and Retool

Knowledge Leader
The Great Return: Making the Workplace Ready

EHL Education Group

Further Insights on What Hoteliers can do to Prepare for Covid-19 Recovery

Unlocking Sustainable Strategic Renewal After Covid-19: Opportunities for Hospitality

7 Early Return to workplace lessons from Asia

COVID-19 Action Guide: Beyond the Great Lockdown

How to Approach the Recovery Process: Getting Back to Business

VMware brainstorms new ways of working after the COVID-19 pandemic

Back to Work

6 Ways To Rebuild Your Small Business After COVID-19

At War.The New C-Suite Battle Plan

The Big Read: Solving S’pore’s foreign workers problem requires serious soul searching, from top to bottom

Global Best Practices for Getting Back to Work: #SmartRestart #PeopleFirst

A Practical Guide to a Safe Restart: Best Practices for Organizations

Human Resources Online
Safe management measures for offices post-circuit breaker in Singapore

Decision Making in Complex & Volatile Times: Keys to Managing COVID-19

Safely Back to Work – Best Practice Protocols
Accelerating Business Recovery

Adapt to New Normal
Companies have found alternative ways to do business, with some solutions proving more efficient. Tomorrow, it will not be “business-as-usual” but “business in the new normal”. Read more to learn how we can adapt to the new normal.

People Management
“Lockdown forced us to take our recruitment online – but now it’s staying that way” (peoplemanagement.co.uk)

What DHL has learned about business resiliency during Covid (peoplemanagement.co.uk)

Why Covid means we are all leaders now (peoplemanagement.co.uk)

Business resilience and agility: How HR leaders can empower change – Sage Business Cloud People (sagepeople.com)

6 top HR challenges in 2021: How HR and People leaders can prepare (sagepeople.com)

Josh Bersin
The Ten Keys To Resilient Business Performance In The Pandemic

Agility in the time of COVID-19: Changing your operating model in an age of turbulence | McKinseyRethink capabilities to emerge stronger from COVID-19 | McKinsey

Unleash Group

<NEW> In a post-Covid-19 world, Sisense’s HR Manager asks: what does success look like?

“Down But Not Out: Resilience in a Post-COVID World” – Keynote Speech by Mr Ravi Menon, Managing Director, MAS, at Singapore Maritime Lecture, on 2 September 2020

Emerging Trends in HR – How HR Creates Sustainable Value (2020 edition)

RBL Mini Forum Whitepaper on Reskilling and Upskilling the Workforce

Josh Bersin
Responding To COVID-19. Ten Lessons From The World’s HR Leaders.

The Big Reset: Making Sense Of The Coronavirus Crisis

Will Coronavirus Lead to More Cyber Attacks?

COVID-19:5 new human truths that experiences need to address

Are We Witnessing The Awakening Of A New World Order?

3 Industries That Should Prepare Now For Post-COVID Life

The COVID-19 lessons businesses must learn

3 changes businesses will need to adapt to post-coronavirus

Commentary: COVID-19 is reshaping what work looks like

Digital news asia

Our latest perspectives on the coronavirus outbreak, the twin threats to lives and livelihoods, and how organizations can prepare for the next normal.

COVID-19: Which critical choices should businesses make next?

BW People
Top Priorities for The HR Function to Adapt to the New normal

How to build back better: 8 ways sustainable businesses can survive in the post-Covid era

Inside HR
Future of work trends for a post COVID-19 world

Is remote work here to stay in Asia-Pacific?

The HR Operating Model of the Future. Build a more agile and strategic HR function

Return to Workplace Guide for HR Leaders

 7 early return to workplace lessons from Asia

Post COVID-19 changes to workplace

HR Zone
How can HR learn to live with Covid-19 and plan for more uncertainty in 2021? | HRZone

Interview: how AI can empower more people-focused remote working | HRZone

Business resilience and agility: How HR leaders can empower change – Sage Business Cloud People (sagepeople.com)

The big reset: HR’s 20 priorities for building a better workplace | HRZone

How to build HR’s reputation throughout the pandemic and beyond | HRZone

How to become a more agile HR function in the changing world of work | HRZone

4 Strategies to Build Business Resilience Before the Next Disruption (gallup.com)

People Management
How LSEG pivoted leadership development to tackle the Covid context (peoplemanagement.co.uk)

An Employer’s Guide to Implementing ICT-Enabled Home-Based Work

The Enterprisers Project
7 ways to redefine work-life balance during the pandemic

Harvard Business Review
The Post-Pandemic Rules of Talent Management

Culture Amp
Performance management post-COVID-19: things to consider

Well + Good
How the pandemic may change office culture forever

HR Online
The guide to adaptive HR: 4 ways for CHROs to traverse the new normal

Business Times
From tech to jobs, the future of work needs thought

HR World
HR to play a bigger role during and after Covid-19

HR Connection
What HR Will Look LIke After COVID-19

Future of the Workplace 2030+

How big businesses in Singapore are managing the challenges of coronavirus

Sumser: How health, safety and ethics will become the heart of HR

COVID-19 and the great reset: Briefing note #22, September 10, 2020

What now? Decisive actions to emerge stronger in the next normal

How will organizations rethink their workplaces post-COVID-19?

World Economic Forum
How the post-COVID workplace will change business for the better

The workplace of the future: The post-Covid-19 wave of remote working

India Today
How will workplaces change due to Covid-19?

Silicon Republic
7 ways Covid-19 could change our attitudes to work

Fast Company
3 ways the pandemic could change our workplaces for the better

The Covid-19 changes that could last long-term

Digital Workplace Group
What will workplaces look like after COVID-19?

Top 5 Priorities for HR Leaders in 2021

9 Future of Work Trends Post-COVID-19

Reskilling the Workforce on the Road to Economic Recovery

The future of work is hybrid: Work from home and the workplace

WorkForce Singapore (WSG)
The Future of Work: 5 Things Singapore Needs to Prepare For

MIT Sloan
Leading Remotely Requires New Communication Strategies

2020 Research Report | The Resilience of the Singapore Workforce

Free Career Coaching & Advisory Support Amidst Covid-19 Pandemic

Employment and Employability Institute (e2i)
Meet a Career Coach

WorkForce Singapore (WSG)
Career Matching Services
Get Career Coaching and Advice
WSG Adapt and Grow
WSG Career Services – Receive job search tips and career advice

WSG Events

Financial Grants For Employers’ Hiring, Training Needs & Job Redesign

WorkForce Singapore (WSG)
Funding assistance schemes
Hiring employees
Job Redesign
Programmes and Initiatives for employers
Training for your employees
Transform and Grow

Access various complimentary COVID-19 related learning webinars from various organisations.

BizHack Podcast (English/ meLISTEN) Episode 2 – Sean Tan, Director of True Group [Supercharge your cashflow and revenue (Part 2)]

BizHack Podcast (Chinse/ meLISTEN) Episode 1 – Andrew Tjioe 周家萌, President and CEO Tung Lok Group (Part 1)

BizHack Podcast (Chinse/ meLISTEN) Episode 2 – Andrew Tjioe 周家萌, President and CEO Tung Lok Group (Part 2)

BizHack Podcast (English/ meLISTEN) Episode 3 – David Chong President Portcullis Group [Boost profit & productivity with online tools (Part 1)]

BizHack Podcast (English/ meLISTEN) Episode 4 – Ng Chee Soon Director, Carousell [Boost profit & productivity with online tools (Part 2)]

BizHack Podcast (Chinse/ meLISTEN) Episode 3 – Ernie Koh 许志恩 (Part 1)

BizHack Podcast (Chinse/ meLISTEN) Episode 4 – Ernie Koh 许志恩 (Part 2)

BizHack Podcast (English/ meLISTEN) Episode 5 – Suzanne Tan, Founder, Infantree [Power-up new revenue with digital solutions (Part 1)]

BizHack Podcast (English/ meLISTEN) Episode 6 – Kelvin Teo, Director JP Concept [Power-up new revenue with digital solutions (Part 2)]

BizHack Podcast (Chinse/ meLISTEN) Episode 5 – Buck Tan 陈木坤, Consultant and Advisor on Finance (Part 1)

BizHack Podcast (Chinse/ meLISTEN) Episode 6 – Buck Tan 陈木坤, Consultant and Advisor on Finance (Part 2)

BizHack Podcast (English/ meLISTEN) Episode 7 – Gene Yu (Blackpanda) [Secure and transform your business for growth (Part 1)]

BizHack Podcast (English/ meLISTEN) Episode 8 – Natasha (Fun Empire) [Secure and transform your business for growth (Part 2)]

BizHack Podcast (English/ meLISTEN) Episode 9 – Kwok Quek Sin, NDI (GOVTECH) [Smart ways to access free digital tools and grants. Plus secrets to motivate staff (Part 1)]

BizHack Podcast (English/ meLISTEN) Episode 10 – Stripe / Mastercard [Smart ways to access free digital tools and grants. Plus secrets to motivate staff (Part 2)]

BizHack Podcast (Chinse/ meLISTEN) Episode 7 – Andy Lim 林廷

BizHack Podcast (Chinse/ meLISTEN) Episode 8 – Andy Lim 林廷

BizHack Podcast (Chinse/ meLISTEN) Episode 9 – Angeline Lee 李凯恒

BizHack Podcast (Chinse/ meLISTEN) Episode 10 – Angeline Lee 李凯恒

1. Safe Management Measures

Filling up the competencies demonstration?

Download the Body of Competencies booklet.


Director, Group Human Resources
Keppel Corporation Ltd, Singapore

Meng Hin believes that effective human resource management requires the alignment of human resource strategies around business objectives and a highly engaged workforce that is committed to deliver those goals. Meng Hin is currently leading the global HR function for Keppel Corporation Ltd as Group Human Resources Director. Keppel Corporation is a company focusing on deliver solutions for sustainable urbanisation.

Previously, Meng Hin had also managed operations, logistics, technology and transport management as well as business development.

Meng Hin is an IHRP Master Professional (IHRP-MP) and currently serves on the IHRP Assessment & Insights Committee.

Tan Seng Chai, IHRP-MP

Chief Corporate & People Officer
CapitaLand Ltd

Tan Seng Chai is currently the Chief Corporate & People Officer of CapitaLand Group. He oversees the Group’s corporate functions including human resource & administration, communications, legal & company secretariat, procurement, and global shared services & business process. His responsibilities also include the Group’s organisation development function, including corporate giving through CapitaLand’s philantrophy arm CapitaLand Hope Foundation. Seng Chai is a member of the CapitaLand Executive Committee.

One of Seng Chai’s key responsibilities is human capital management and development, building talent pipeline and capabilities to support the organisation and businesses including M&A. He is actively involved in senior appointments succession planning and executive compensation to drive sustainable high-performance culture in the organization.  

Seng Chai’s role in CapitaLand group began in leading the human resource function and his responsibilities has been expanded to oversee other corporate support functions in his capacity as the group’s Chief Corporate Officer from 2012.

Before joining CapitaLand in February 2008, Seng Chai was with Chartered Semiconductor Manufacturing Ltd, Singapore for 12 years. He held key positions in the company which included heading its worldwide human resource organisation as well as overseeing key projects implementation and strategic investment activities.
Seng Chai holds an honours degree in Civil & Structural Engineering and a Master of Science in Industrial & System Engineering from National University of Singapore. He is also currently the Executive Director of the CapitaLand Hope Foundation.

Tan Kwang Cheak, IHRP-MP

Chief Executive Officer
Agency for Integrated Care (AIC)

Kwang Cheak is the Chief Executive Officer for the Agency for Integrated Care (AIC).

He started his career in the Singapore Public Service and spent more than a decade in the Singapore Administrative Service, serving in various appointments in the Ministry of Education, Ministry of Defence, Ministry of Manpower and JTC Corporation. He subsequently joined McDonald’s Singapore where he was the Senior Director for Operations, Business Planning and Human Resources, before he became the Assistant Executive Director in the Singapore National Employers Federation. He was also the Director for Human Resources and Talent Development in MOH Holdings Pte Ltd, the holding company for the six public healthcare clusters in Singapore, and the Chief Human Resources Officer at NTUC Fairprice Cooperative Ltd in Singapore.

Tan Kok Heng, IHRP-MP, Chartered FCIPD

Director Human Resource
MFA, Singapore

Kok Heng is a seasoned public service human resource and organisation development leader. He is a strategic HR leader with experience in nationwide campaign marketing, stakeholder engagement and human resource development. He is adept at strategic manpower planning with good understanding of local and international talent pipeline and demands. Kok Heng has worked with the military, education, media and marketing, culture, arts and heritage, sports, community development and charity sectors in developing its talents, including global talents from overseas.

Kok Heng is currently Director Human Resource with the Ministry of Foreign Affairs (MFA), Singapore and is responsible for its full suite of HR functions. He is also concurrently the Vice-Dean of MFA Diplomatic Academy. Previously, he served as CHRO, Central Provident Fund (CPF) Board and Dean of CPFB Academy.

A nurturing leader, Kok Heng mentors and coaches individual and teams as a career and life coach. He is a mentor to HR managers on the public service programmes.

Robert Chong, IHRP-MP

Business/HR Advisor

Robert Chong has over 30 years of experience in managing the HR function as well as the business transformation for various global companies. In his most recent appointment as the Chief Corporate and Human Resource Officer of Shangri-La Asia, Robert focused on driving Human Resources strategy as well as supporting corporate services to deepen capabilities and enhance synergies across the Group. Prior to joining Shangri-La, he has held senior HR appointments at Keppel Corporation Limited, Temasek International, Shell (Asia Pacific & Middle East), Pepsico and Asia Pacific Breweries.

He is a member of the Advisory Board for Nanyang Business School and he is also certified as a Master Professional by Institute of Human Resource Professional.

Robert holds a Bachelor of Art in Sociology from the National University of Singapore and a Master of Business Administration in Accountancy from the Nanyang Technological University. He has also attended the Advanced Management Program at Harvard Business School and senior leadership programmes at INSEAD (Fontainebleau) and IMD.

Renata Janini Dohmen, IHRP-MP

Global Head of Early Talent Attraction

Renata Janini Dohmen is a global award-winning senior executive in Strategic Human Resources. Based in Singapore, Renata has over 30 years of professional experience in Latin America and Asia Pacific countries, partnering with and helping businesses and talent prepare for the Future of Work.

Internationally recognized for her individual achievements and for the successes of people and organizations under her leadership, Renata is currently responsible for attracting and recruiting thousands of entry-level talent to SAP worldwide and brings her extensive experience from the many years she has served as Head of Human Resources for American and European organizations across Asia Pacific and Japan. Before moving with her family to Singapore in 2011, Renata developed an outstanding career in Latin America, where she held country and regional positions of increased responsibility in Training & Development and Human Resources Business Partnership.

Renata holds a Master’s Degree in Business Administration and most recently has been conferred the distinguished title of IHRP-MP by the Institute of Human Resources Professionals in Singapore. Renata is a regular speaker in international events and an active contributor to the growth and development of Human Resources.

Paul BK Choo, IHRP-MP

Chief Human Resources Officer and Vice President for Sustainability
Bridgestone (China & Asia Pacific)

Paul is currently the CHRO & VP for Sustainability with Bridgestone responsible for the China and Asia Pacific region (CAP) and is a key member of the Executive Committee of Bridgestone CAP that is fully responsible for the strategy, direction and financial success of its regional business that spans across 10 countries and 14 business entities.

He serves as a Member of the Nomination & Compensation Committee and Governance & Risk Committee of the Board of Bridgestone CAP and sits in two Bridgestone Global Committee – the Global HR Committee overseeing the Group’s Global HR transformation and the Global Sustainability Committee overseeing the Group’s sustainable development through creating safer, healthier and more sustainable environment and communities.

He has almost 30 years of global HR experience with proven success in linking HR strategies to the business and providing HR thought leadership across a dispersed region. He has worked for global MNCs such as Exxon Chemical, Lennox and Bekaert in varying senior roles and across all levels of HR from operations to corporate HR up to and including Chief HR responsibilities and was based in Dallas, USA and Shanghai, China for almost 14 years on overseas assignments. His broad HR business partnering and consulting skills includes leading strategy development, organization design & culture transformation, leadership & executive development, talent management strategies, executive compensation and the development of the HR function to meet sustainable business results. In his senior roles, he partners closely with CEO and C-suites, Senior Management teams and do work with Board of Directors.

He serves on the Board of LEAP201 as Board Member (Non - Executive Director) and Member of Executive Committee that focuses on lifting low-income households above the poverty line in a sustainable way.

Ong Chin Yin, IHRP-MP

Head of People

Ong Chin Yin is the Head of People at Grab. She runs the People Operations and Grabber Technology Solutions teams to build positive and personalised experiences for all to thrive at Grab.

As an orgware developer, Chin Yin is a conferred IHRP Master Professional, the pinnacle-level achievement that recognises HR leaders as role models of the HR community in Singapore.

Chin Yin graduated from the National University of Singapore with an Honours degree in Psychology. She spent 20 years building experience in sales, marketing and human resource.

She supports humanitarian causes and gives back to the community where she can, including serving as a mentor at the Young Women’s Leadership Connection. She most recently joined the F45 movement to keep herself healthy and fit!

Olivia Tay, IHRP-MP

Group Chief Human Resource Officer
National Healthcare Group (NHG)

Olivia Tay is the Group Chief Human Resource Officer of the National Healthcare Group (NHG), She joined NHG, a leading public healthcare institution recognised at home and abroad for the quality of its medical expertise and facilities in 2001, and assumed her current position as Group Chief Human Resource Officer in 2006.

As Group Chief Human Resource Officer, Mrs Tay oversees the formulation, review, and implementation of HR strategies and policies to support NHG’s vision and mission, which are aligned to the national agenda of MOH. She also works closely with different stakeholders, including other public healthcare clusters and the union.

Highly respected within the HR community in Singapore and beyond, Mrs. Tay has close to three decades of HR experience in industries spanning across electronics to healthcare. She is also a member of several national-level taskforces with the Ministry of Health (MOH), Agency for Integrated Care (AIC), Public Service Division (PSD), and the Workforce Development Agency (WDA)

Mrs, Tay was certified as an IHRP Master Professional by the Singapore Institute of Human Resource Professionals (IHRP) in 2019, in recognition of her HR leadership. She was also awarded the National Day Public Administration Medal (Bronze) in 2015.

Norbert Ehlert, IHRP-MP

Senior Director Human Resources
Procter & Gamble, Singapore

Norbert Ehlert is currently Sr. Director HR for Procter & Gamble, Research & Development and leads the HR function across Innovation Centres in APAC, Middle-East & Africa as well as for the Greater China Region.

Norbert is a transformational leader who sees the HR function as a core enabler to the success of an enterprise. ”People are the secret sauce to any business. Human Resources has the mission to identify and develop critical capabilities and talents, steward company values and focusing on the human aspect of the business in creating an inspirational, inclusive workplace that allows and enables every individual to perform at their peak.”

Norbert started his career as a Junior Relationship Manager in a Bank, joined the HR function after studies of International Business Administration in Germany and Japan, and now has more than 24 years of experience in Human Resources. His career provided him with the opportunities to live in 7 countries and work globally. Norbert’s role portfolio spans across all HR aspects such as HR Services & Operations, Manufacturing, Country and Regional Business HR Leadership, Large Culture & Business Transformations, Acquisitions & Divestitures and Regional Employee Relations. He is a Mentor to talents across Regions and functions, an experienced Coach to business leaders.

Norbert currently also serves as Member of the iHRP Engagement and Outreach Committee.

Low Peck Kem, IHRP-MP, Chartered FCIPD, MSHRI

Chief HR Officer & Advisor (Workforce Development), Public Service Division
President, SHRI

As the Chief HR Officer and Advisor (Workforce Development) for the Public Service Division, Prime Minister’s Office of Singapore, Peck Kem is responsible for professionalising HR in the public sector of 16 Ministries and more than 60 Statutory Boards.

She is also the elected President of the Singapore Human Resources Institute (SHRI).

Prior to her current appointment at the PSD, she was the Senior Director for HR & OD for a not for profit organization, The Global Alliance for Improved Nutrition (GAIN) based in Geneva, where she was responsible for HR, OD, Legal, Internal Audit and Corporate Administration for the 15 global offices at GAIN.

Peck Kem has the unique combination of experience from a quality engineer to manufacturing manager to VP Human resources in the private sector (Tandon, Western Digital, Hewlett Packard, Agilent Technologies & Avago Technologies), a Divisional Director of National HR Division in the Singapore Ministry of Manpower in the public sector, a Senior Director ODHR in GAIN, a not for profit organization based in Geneva to now a Chief HR Officer for the Singapore Public Service Division. This combination has widened her perspective in private, public and NGO sectors, and viewing the leadership from an Asian and European perspective.

Peck Kem has a Masters in Human Resource Management from Rutgers University and a Bachelor’s degree in Engineering from NTU. She is also a Chartered Fellow of the Chartered Institute of Personnel and Development (CIPD) and IHRP Master Professional.

Lee Yan Hong, IHRP-MP

Managing Director, Head of Group Human Resources
DBS Bank Ltd

Yan Hong’s human capital management experience spans over 30 years, across a spectrum of industries, specialisations, coverage and geographies. During her time in General Motors, Hewlett Packard and Citigroup, her diverse portfolio included compensation and benefits, talent and performance management, learning and development, employee relations and organizational design.

At DBS, Yan Hong drives the overall strategic people agenda of the Group and is recognised for taking a proactive approach in building best practices in HR, setting the direction and spearheading various functions and initiatives in the organizational growth of the Bank.

Under her leadership, DBS has won a number of global and regional accolades including Gallup’s Great Workplace Award winner; one of Aon Hewitt’s Top Companies for Leaders, Bloomberg Businessweek’s Financial Institution Awards – Training Academy of the Year in Hong Kong, listed in Bloomberg’s Gender Equality Index for 4 consecutive years, certified by Kincentric as Regional Best Employer in Asia Pacific, Country Best Employer in Singapore and our other markets for several years as well as Universum’s Top 100 Most Attractive Employers by business undergraduates in China – all in recognition for good HR practices.

Yan Hong was a steering committee member for Applied Study in Polytechnics and ITE Review (ASPIRE) looking to enhance career and progression prospects for tertiary students in Singapore and currently serves as committee member at the Human Resource Skills Council for Workforce Singapore (WSG) and Human Capital Leadership Institute (HCLI) CHRO Advisory Panel.

Justina Tan, IHRP-MP

Managing Director; People
Changi Airport Group (S) Pte Ltd

Justina Tan provides strategic leadership to ensure employees of Changi Airport Group would have the competency and commitment to accomplish the organisation’s business plans and objectives.

She has more than 20 years of experience in the airport industry and has held senior positions in various airport business functions from international relations, airline marketing, airport retail and airport consultancy. She was appointed to head the Human Resources function to drive the transformation of the HR function, and has been in the HR field since 2004. She has a passion for organizational development work, and over the years she has drove cultural initiatives, initiated a more structured approach for talent management and leadership development, spearheaded employee engagement efforts, as well as looked into the design of rewards and performance management systems to drive organizational performance. Under her leadership, Changi Airport Group has been recognized in recent years as an employer of choice through various Employer Brand Awards, and recognized by industry partners, including Union partners, through various other awards. In recognition of her contributions and achievements within the HR industry, Justina was conferred the Institute of Human Resource Professionals Master Professional (IHRP-MP) certification.

Josephine Chua, IHRP-MP

Director of Human Resources & Quality
Ramada and Days Hotels by Wyndham Singapore at Zhongshan Park

Josephine Chua is the Director of Human Resources & Quality for the Ramada and Days Hotels by Wyndham Singapore at Zhongshan Park.

Josephine has developed and implemented initiatives to attract, engage and retain talents in the Hotels. Under her leadership, she led the Hotels to receive the SkillsFuture SME Employer Award 2019, HR Asia Best Companies to Work for in Asia 2016, HRM Award Best SME Employer of the Year 2017 and Human Resource Magazine HR Excellence in HR Team Collaboration in 2019.

An industry veteran, Josephine was previously a Senior Manager in the Human Resources and Talent Development department for Singapore's largest integrated resort. Before 2011, Josephine held engineering and global supply chain director roles in Hewlett Packard, Agilent Technologies, and Avago Technologies. Being passionate about people, she has been personally coaching owners of Small-Medium Enterprises on business strategies, leadership and organizational development on a pro-bono basis. With her commitment towards HR and as well-known speaker in the HR industry, Josephine has constantly been keeping up with the latest HR trends and practices during her spare time always making sure that her information is up to date.

Josephine graduated with a Bachelor in Electrical & Electronics Engineering from National University of Singapore, Master in Business Administration (Accountancy) from Nanyang Technological University and Graduate Diploma in Marketing Management from Singapore Institute of Management. Josephine has acquired Emergenetics Certification and Leadership Coaching Certificate (International Coach Federation) as part of her commitment to groom talents.

Jolene Chen, IHRP-MP

Group Human Resources Director
Prudential plc

Jolene Chen has been the Group Human Resources Director for Prudential plc since June 2019 and prior to that the Chief Human Resources Officer for Prudential Corporation Asia since 2011.

Currently based in Hong Kong, Jolene sits on the Group Executive Committee and the Prudential Corporation Asia Regional Executive Committee. She is Co-Chair of Prudential’s Global D&I Council and Vice-Chair of Prudence Foundation, the community investment arm of Prudential in Asia.

Jolene leads an HR team that supports 18,000 employees across 25 countries and 4 continents, spearheading Prudential’s cultural and values transformation as it becomes a more inclusive, purpose-led, customer-focused, and digitally savvy organisation.

Under Jolene’s leadership the HR function has undergone a significant mindset shift, creating more engagement with the business, driving faster decisions through new ways of working and improving the employee experience through the application of new technology. To further enhance capabilities within the function an online HR academy has been launched including, for the first time, a global baseline of HR capabilities.

Prior to joining Prudential, Jolene spent over 21 years with multinational companies, including Standard Chartered and Inchcape, in a variety of resourcing, organisational design, talent management, learning and development and human resources roles.

Jolene is active in the wider global HR community, as a member of the World50 group.

Jason Ho, IHRP-MP

Head Group Human Resources
Overseas-Chinese Banking Corporation Limited, Singapore

As Head of Group Human Resources, Jason Ho leads the People and Organisational strategy at OCBC Bank. He has over 30 years of experience in the financial industry. The crossover from business operations to human resource management puts him in a strong position to bridge the gap between OCBC Bank’s business and people agenda and prepare for a future that is ready to embrace change brought by technological reforms and the digital revolution.

Jason champions HR transformation with the singular purpose of driving an employee experience that brings out the best in employees to achieve business outcomes for OCBC Bank. His mission is to prepare the business and the workforce for the future of work.  

He serves as Director of The Institute of HR Professionals and a member of the HR Industry Transformation Advisory Panel (HRTAP).

Dr Jaclyn Lee, PhD, IHRP-MP

Chief Human Resources Officer
Singapore University of Technology and Design

Dr. Jaclyn Lee is currently the Chief Human Resources Officer for the Singapore University of Technology and Design (SUTD), where she is responsible for managing the Human Capital and Talent Strategy for the university. She also heads the HR Technology and Analytics Function and for the past 10 years has also worked closely with the President and senior leaders in managing the culture and organization development of the university. Jaclyn also holds an appointment as Senior Fellow with the SUTD Academy where she has trained hundreds of HR professionals in the area of data analytics and HR Digital transformation. For her contributions to public service, she was accorded the Public Administration Medal (Silver) in 2019 by the President of Singapore.

Prior to SUTD, she was the Senior Vice President, Group Human Resources, responsible for managing the full spectrum of human resources for CERTIS, a security services company. One of her key achievements there was successfully managing a very difficult wage re-structuring project that involved thousands of workers. Prior to this, she was the Regional HR Director and HR business expert for NEC Solutions Asia Pacific.

Jaclyn is currently sitting on the Professional Practices Committee of IHRP, and she is also the Co-COP leader for HR Analytics. She has spoken in more than 150 conferences locally and globally, and is an author of a book entitled, “Accelerating organization culture change”. She is the recipient of several awards including Outstanding Contribution to HR in 2017 and Best HR Leader, SHRI in 2008. She has Masters Degrees from both Rutgers and SMU and a PhD in Information Systems from Twente University in the Netherlands.

Gloria Chin, IHRP-MP

Director; Corporate HR & Corporate Services
Ministry of Health, Singapore

Gloria Chin has almost three decades of HR experience, both in the private and public sectors. She started her career with the Housing & Development Board and the Inland Revenue Authority of Singapore before moving to the healthcare industry where she headed the HR function for the National Healthcare Group (NHG) corporate office and thereafter started up a new healthcare cluster, Jurong Health Services (JHS) as its HR Director.

Gloria was HR Director of the National Environment Agency (NEA) from 2011 to 2019. Under her leadership, NEA won more than 40 international and national HR awards and recognition in diversity & inclusion, mature workforce, strategic HR, employee development, employee engagement, workplace health, fair employment and corporate social responsibility. NEA was named the Public Sector Employer of the Year in 2016 by the Human Resources Magazine (Singapore) and clinched the Stevie Gold Award for Employer of the Year (Non-Profit or Government Organisations) in New York in 2018.

Gloria believes in grooming the next generation of HR practitioners. Since 2015, Gloria has been mentoring NUS Arts and Social Sciences undergraduates who are keen in HR as a career. She is also a member of the Public Service Division’s HR Talent Development Committee since 2018. In December 2019, Gloria joined the Ministry of Health overseeing Corporate HR and Corporate Services.

Dr Fermin A. Diez, IHRP-MP, CCP, SPHR

Deputy CEO and Group Director, Human Capital and Organization Development Group
NCSS, Singapore

Dr. Fermin Diez has 35 years of experience in human resources, including consulting, corporate, and academic roles in 40 countries.

As a corporate executive, he was Regional Head of HR for two large MNCs in Asia Pacific and in Latin America. Currently, he is Deputy CEO at the National Council for Social Service, where he looks after strategic people issues in this sector.

As a consultant, he has advised multinationals, local companies and public sector organizations at the Board and C-Suite levels. He also led the team that advised on the review of the pay program for the political appointees in Singapore.

Fermin has co-authored three books on HR: Human Capital and Global Business Strategy, Remuneration Handbook, and Fundamentals of HR Analytics. His articles have appeared in many international business and HR publications. His current area of research is the comparative effectiveness of various pay schemes. He serves as adjunct faculty at Singapore Management University and Nanyang Technological University.

He was previously on the Taylor’s Education Group Board as well as the Singapore Management University Business School Advisory Board, the Children's Cancer Foundation Board, and the Board of Directors of WorldatWork, the Board Of Jurong Health Group and the HR Committee of the National University Health System. He sits on the PSD HR Talent Development Committee (TDC). He is also on the Board and chairs the Assessment Committee of the Institute for Human Resource Professionals (IHRP), where he is also the Dean of HR Studies.

Dr. Diez obtained his PhD in General Management from SMU. His MBA is from the Wharton School, and his BA in Psychology is from the University of Michigan. He is a Certified Compensation Professional (CCP), a Senior Professional of Human Resources (SPHR) and an IHRP Master Professional (IHRP-MP)


Senior Director; Strategy, People and Organization
GovTech, Singapore

D N Prasad (Or, DNP as he is known as in professional circles) is an Executive Coach (PCC, International Coach Federation), transformational HR Leader, and a Talent & Culture Strategist, with expertise in leading scaled transformation, building and scaling Organizations & functions (in-country, region and global) and shaping & nurturing cultures and careers.

Prasad is currently Senior Director for Strategy, People and Organization with Government Technology Agency(GovTech), Singapore and is responsible for Corporate Strategy, Human Resources, Culture and Organization Development. Prior, he founded Noetic step, an Executive Coaching and Talent Advisory practice, working with leaders and organizations, globally. In his last corporate stint, he served as Director and Head of Google People Services for APAC and as a Leadership Coach, at Google Inc.

His progressive career leadership experiences spans seven and a half years with Infosys (where he was the global head of early career hiring, campus relations and HR Operations) and more than a decade with Google. He also brings extensive experience with coaching C-Suite and Senior leaders across APAC, Middle-East, India and US, across a range of industries - Technology/Digital, Manufacturing, Supply Chain, Transport, Consulting, Media, Insurance, Healthcare and start-ups. 

He serves on the Advisory Board of Ad Astra Consultants, a boutique People Solutions company and on the Board of Management Studies of T.A. Pai Management Institute, Manipal – India.

Derek Tan, IHRP-MP, Chartered FCIPD, SHRM-SCP

HR Advisor

Derek Tan is a problem solver and system builder. An engineer by training, he has accumulated diverse HR experiences in troubleshooting business and organisational issues in both the private and public sectors.

He is blessed with many learning opportunities and have helped enable people, digitalise and humanise the workplace during his work stints in Resorts World Sentosa, Singapore Tourism Board, Central Provident Fund Board, Civil Service College, the former Ministry of the Environment and Water Resources , Ministry of Education and the Public Service Division. He has led in the design, development and deployment of total rewards, performance management, career development, competency and capability development systems in these organisations. He had the benefit to have also supported the development of HR systems in the public sector reforms of a few foreign countries.

He serves as a Council Member at the Singapore Human Resource Institute. He is a Chartered Fellow with the Chartered Institute of Personnel & Development, UK and a Senior Certified Professional with the Society of Human Resource Management, USA.

Daisy Chan, IHRP-MP

HR Business Consultant, People & Culture Services

Daisy Chan has 27 years of experience in Human Resource Management and People Development. She brings with her vast work experience that spanned across seven countries (Singapore, Australia, China, UK, Ireland, Vietnam and Malaysia).

Daisy is currently a freelancer for People & Culture Services, where she provides HR advisory and consultancy services. She dedicated more than two decades to progress the HR scene in the transportation industry in Singapore. In her last corporate role, she was the Group Chief Human Resource Officer at ComfortDelgro Corporation Ltd. She drove various initiatives in the areas of organisational development, cost savings, productivity and efficiency, and even served as in-house trainer for HR topics like Industrial Relations, Performance Management, Grievance Management, etc.

Daisy also served on several committees and panels, such as Public Transport Tripartite Committee, Security Cluster Tripartite Committee, LTA Steering Committee for Land Transport Industry Transformation Map, SNEF Industrial Relations Panel and Industrial Arbitration Court–Member of Employer Panel. She also volunteers her time as a Tripartite Mediation Advisor at Tripartite Alliance for Dispute Management and does pro bono Mentoring and Training in her capacity as an IHRP Master Professional.

Chia Puay Kheng, IHRP-MP

Corporate Development Director
Ministry of Communications and Information (MCI

Puay Kheng is the Corporate Development Director of the Ministry of Communications and Information (MCI) and oversees both Workplace Development and Human Resource. 

After graduating from NUS with a Engineering Degree, she started her career in Texas Instruments Singapore (TI) as a Product Engineer, before taking on the role of Engineering Section Manager. Puay Kheng then took up the role of Compensation & Benefits Manager, where she oversaw the transition of employees from TI to Micron Semiconductor Asia (MSA). In 2007, Puay Kheng joined the IMFlash Singapore as its HR director. As a new start-up and a member of the site leadership team, she led the development of the HR policies, framework and processes for IMFlash Singapore.

Puay Kheng has more than 25 years of HR experience in the private sector. Over this period, she has led the implementation of global HRIS using SAP and People-soft. She is an IHRP-MP and currently serves on the IHRP Assessment & Insights Committee.

Carmen Wee, IHRP-MP

Board Member, HTX (Home Team Science & Technology Agency)

Carmen Wee is a Global HR Leader with over 25 years of international business experience, driving large scale business transformation & change management within fast-growing companies with multiple, complex mergers and acquisitions. She has proven ability in the creation of new HR transformation roadmaps, operating models and redefining skills and competencies for corporate agility. She has successfully executed multiple progressive HR practices and aligned HR strategies to the business objectives.

She is actively driving Digital HR Transformation at the national level with IHRP (Institute of HR Professionals), and is contributing to the National HR certification movement & shaping the industry, leading to the conferment of Pioneer Master level certification by the Singapore Government. She is also a Board Member of HTX (under Ministry of Home Affairs), Republic Polytechnic’s School of Management and the IHRP Digital and Tech Committee.

She currently chairs the IHRP Covid-19 Taskforce to enable the HR & Business communities to formulate effective strategies, in response to the crisis.

Cara Ang, IHRP-MP

Group Chief Human Resources Officer
AIA Group Limited, Hong Kong

Cara Ang is currently the Group Chief Human Resources Officer at AIA Group Limited and is responsible for the development of overall human capital strategies and their implementation across the Group.

Prior to joining AIA, Cara was MD and Head of Human Resources of Standard Chartered Bank where she spent more than 10 years and has held a variety of senior regional and global leadership roles based in Singapore and Thailand. Prior to her stint in Standard Chartered Bank, she was the Senior Vice President and Head of Human Resources Asia for Marsh Asia where she played a key role in shaping and driving the people agenda for the business in Asia.

Cara is a seasoned human resources practitioner with a record of success in leading teams to establish and deliver HR interventions that build business performance. A passionate people developer, she enjoys coaching others and is also known as a change champion who will initiate change at the individual and institutional levels.

With over 29 years of regional and international experience gained through the diversity of roles positions she has held, Cara has acquired a diverse background that includes startup, mergers and acquisitions, business integration, and change management experience.

She has worked across multiple HR disciplines across a spectrum of industries. During her time in Standard Chartered Bank, Marsh Asia, and Intel Asia she had a track record that included a broad coverage in areas of compensation and benefits, recruitment, talent and performance management, learning and development, employee relations, organisation design and generalist functions supporting multiple lines of businesses.

Cara is a Singaporean and is married with a son and two daughters. She enjoys reading, music and cooking.

Annella Heytens, IHRP-MP, CCP, GRP

Head of Human Resources, Asia Pacific, Japan and Greater China
Amazon Web Services (AWS)

Annella Heytens is the Head of Human Resources, Asia Pacific, Japan and Greater China (APJC) of Amazon Web Services (AWS). She has over 20 years’ experience in human resources and business management experience with increasing levels of responsibility in human capital management, business management, financial analysis, and compensation and benefits. She provides overall vision, strategic and operational human resource leadership to the company.
Prior to AWS, Annella was the Global Chief People Officer of Coca-Cola’s Bottling Investments Group. She joined Coca-Cola from Cisco Systems where she was the Vice President of Human Resources for Asia Pacific, Japan and Greater China (APJC). In both roles, she provided HR leadership to the business, align the people strategy and drive the implementation of solutions to enable business performance. She spearheaded multiple business and HR transformations that supported the business growth objectives.
Prior to joining Cisco, Annella worked for Willis Towers Watson as the Global Head of Research & Innovation Development located within Global Research and Innovation Services. Before undertaking this role, Heytens roles in Watson Wyatt included: International Practice Leader based in San Francisco, California; Asia Pacific Director of Data Services based in Jakarta, Indonesia; Managing Consultant, Shared Services Center based in Manila, Philippines; and Managing Consultant in Beijing, PRC. Prior to working for Watson Wyatt, Annella worked in the areas of finance and IT in the Greater Washington DC Area in the United States. She also had a prior career in Nutrition and Dietetics. She holds Master’s Degrees from Tufts University in Medford, Massachusetts and Cornell University in Ithaca, New York.

Aileen Tan, IHRP-MP

Group Chief Human Resources Officer

Aileen Tan, Group Chief HR Officer, is responsible for Singtel Group's human resources development and leads its corporate sustainability function.
Aileen joined Singtel in June 2008 as Group Director, HR. Prior to that, she was Group General Manager, HR at WBL Corporation Limited and VP, Centres of Excellence with Abacus International Pte Ltd.
She co-chairs the Ministry of Manpower’s (MOM) HR Industry Transformation Advisory Panel and is a member of Ministry of Education's Institute for Adult Learning Council, Ministry of Finance's VITAL's Advisory Panel and MOM's Workplace Safety & Health Council. She is also a member of the Institute for Human Resource Professionals (IHRP) Board, Singapore University of Social Sciences Board of Trustees, Home Nursing Foundation Board and Health Science Authority Board.
Aileen graduated with a Bachelor of Arts from the National University of Singapore. She holds a Master of Science in Organisational Behaviour from the California School of Professional Psychology, Alliant International University, US. She is a pioneer IHRP Master Professional, conferred by the IHRP in recognition of her being a role model for the HR profession. She received the Public Service Medal in 2018 for significant contributions to Singapore's human resources sectors.